FAQ
Frequently Asked Questions
Q: What types of packaging containers can your equipment adapt to?
Our equipment is compatible with various containers, including pouches, cans, jars, tins, cartons, etc. It also supports customized designs to match containers with special specifications.
Q: How long does it take to customize a packaging machine?
The customization cycle usually ranges from 30 to 60 days, depending on the complexity of the equipment. After confirming the requirements, we will provide a detailed timeline and keep you updated on the production progress in real time.
Q: Is on-site support from your team required for equipment installation and commissioning?
We offer 24-hour online photo/video guidance for installation and commissioning, which can be completed by customers themselves in most cases. If there are special needs, we can also arrange engineers for on-site support (fees and time need to be negotiated separately).
Q: What is the after-sales response time when the equipment breaks down?
We promise to respond to after-sales issues within 24 hours and quickly troubleshoot and solve them through online guidance. If replacement parts are needed, they will be shipped within 48 hours after the problem is confirmed (logistics time should be considered for overseas customers).
Q: What additional services do you provide besides the equipment itself?
In addition to the equipment, we also provide pre-production line planning consulting, equipment operation training, 15-month warranty and lifelong maintenance support to ensure long-term and stable use by customers.
Q: How to confirm that the equipment meets our local voltage and safety standards?
We will adjust the equipment voltage according to the exporting country (such as 110V/220V) and ensure that the products pass the local required certifications (such as CE, FDA, etc.). Relevant certification documents will be provided before shipment.
Popular Product
Our main product including multihead weigher, linear weighers, pouches packing machine, also whole feeding weighing packaging line for Cans,Jars, Bottles, Tin,Cartons, etc, and other customized packaging machines
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Precision-engineered weighing & packaging solutions to boost your productivity and accuracy. We provide a comprehensive range of weighing packing machine
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Contact Us
Tel.: +86 760 2277 6072
E-mail: sales@weighlin.com
Add.: No.68, Jichang West Road, Jichang Suburb, Dongfeng, Zhongshan, Guangdong, China.
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